Reports to: Mobile Crisis Management Speciality Team Program Director
Purpose: Assure maintenance of all minimum standards of Mobile Crisis Management
Provide crisis response for recipient 24/7/365.
Provide clinical oversight of crisis interventions as needed.
To provide immediate telephonic response to assess crisis and determine the risk, mental status, medical stability and appropriate response; provide face-to-face response as needed.
Develop a Crisis Plan before discharge for recipients new to the public service system and/or make revisions to existing crisis plan components in Person Centered Plans, as appropriate.
Obtain authorization after the first 32 units of service are rendered for additional services.
Complete documentation of a daily full service note for each day/event service is provided. All documentation must be completed on the day the service is provided and completed in BLACK INK only. Use of “white-out” is not acceptable.
Provide coordination of movement across levels of care, directly to the person and the family and coordinate discharge planning and community re-entry following hospitalization, residential services and other levels.
Monitor and manage the presenting psychiatric and/or addiction symptoms.
Provide linkage to appropriate services to include transportation if needed.
In a timely manner and as required, forward documentation to designated staff.
Help maintain the self-respect, personal dignity and physical safety of each recipient.
Work cooperatively with all other staff and relate favorably to recipients and families.
Attend all mandatory staff meetings and consumer conferences or give advance notice to the Mobile Crisis Management Clinical Director or Designee as to reasons for inability to attend.
Receive supervision by the Mobile Crisis Management Clinical Director or Designee.
Report any changes in consumer’s condition, family situation, or needs to the appropriate personnel.
Report any accident or incident to the Mobile Crisis Management Clinical Director or Designee.
Report to Mobile Crisis Management Clinical Director or Designee any suspected abuse, neglect or exploitation of recipients.
Be familiar with TA, Inc. policies and procedures including the securing of emergency services and the regulations concerning medication administration.
Be familiar with Wake EMS policies and procedures and knowledgable of chain of command
Be familiar with HIPAA regulations and abide by them.
Assure consumer’s rights are met and maintain consumer confidentiality at all times.
Operate office equipment as necessary, i.e. calculator, copier, computer, fax, etc.
Obtain and keep current all training required by the agency. Understand that failure to renew classes by their due date will result in being removed from the schedule.
Perform other duties as required by circumstances.
Responsibilities Regarding Consumer Rights:
To practice and promote the policies and procedures of Therapeutic Alternatives, Inc., thereby ensuring basic rights to all people receiving our services.
To attend meetings and in-services as directed by my supervisor for the purpose of continuing education regarding consumer rights, choices, and outcomes.
To respect and maintain the confidentiality of all consumer information to which I am privileged during the carrying out of my general responsibilities.
To be polite and courteous to all consumers, guests, and staff of this corporation.
To learn/understand my role in the process and meaning of accreditation.
Verification of the following competencies:
Clinical Social worker licensed by the N.C. Social Work Certification and Licensure Board. Associate levels of licensure accepted; OR Licensed Professional Counselor licensed by the North Carolina Board of Licensed Professional Counselors. Associate levels of licensure accepted; OR Licensed Marriage and Family Therapist licensed by the North Carolina Marriage and Family Therapy License Board. Associate levels of licensure accepted.
Graduate of a college or university with a Master’s of Social Work; OR Master’s of Professional Counseling; OR Master’s of Marriage and Family Therapy; AND with no less than two years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served.
Must have twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.
No substantiated findings on the NC Personnel Registry/Health Care Program and must not be listed on the HHS/OIG List of Excluded Individual/Entities.
SBI and DMV records must meet the requirements of area mental health contracts.
You must have at least 8 full years driving experience, and be able to meet the liability carrier's requirements for coverage.