Mobile Crisis Management involves all support, services and treatments necessary to provide integrated crisis response, crisis stabilization interventions and crisis prevention activities. Mobile Crisis Management Services are available 24 hours a day, 365 days a year. Our crisis response provides timely evaluation, triage and access to acute mental health, developmental disability and/or substance abuse services. Additionally it provides treatment to ensure symptom and harm reduction and safely guides people in acute crisis to appropriate crisis stabilization and detoxification support/services. These services include immediate telephone response to assess the crisis and determine the risk, mental status, medical stability and appropriate response.
Provide crisis response for recipient 24/7/365.
Provide clinical oversight of crisis interventions as needed.
To provide immediate telephonic response to assess crisis and determine the risk, mental status, medical stability and appropriate response; provide face-to-face response as needed.
Develop a Crisis Plan before discharge for recipients new to the public service system and/or make revisions to existing crisis plan components in Person Centered Plans, as appropriate.
Obtain authorization after the first 32 units of service are rendered for additional services.
Complete documentation of a daily full service note for each day/event service is provided. All documentation must be completed on the day the service is provided and completed in BLACK INK only. Use of “white-out” is not acceptable.
Provide coordination of movement across levels of care, directly to the person and the family and coordinate discharge planning and community re-entry following hospitalization, residential services and other levels.
Monitor and manage the presenting psychiatric and/or addiction symptoms.
Provide linkage to appropriate services to include transportation if needed.
In a timely manner and as required, forward documentation to designated staff.
Help maintain the self-respect, personal dignity and physical safety of each recipient.
Work cooperatively with all other staff and relate favorably to recipients and families.
Attend all mandatory staff meetings and consumer conferences or give advance notice to the Mobile Crisis Management Director or Designee as to reasons for inability to attend.
Receive supervision by the Mobile Crisis Management Director or Designee.
Report any changes in consumer’s condition, family situation, or needs to the appropriate personnel.
Report any accident or incident to the Mobile Crisis Management Director or Designee.
Report to Mobile Crisis Management Director or Designee any suspected abuse, neglect or exploitation of recipients.
Be familiar with TA, Inc. policies and procedures including the securing of emergency services and the regulations concerning medication administration.
Be familiar with HIPAA regulations and abide by them.
Assure consumer’s rights are met and maintain consumer confidentiality at all times.
Operate office equipment as necessary, i.e. calculator, copier, computer, fax, etc.
Obtain and keep current all training required by the agency. Understand that failure to renew classes by their due date will result in being removed from the schedule.
Perform other duties as required by circumstances.
A graduate of a college or university with a bachelor’s degree in a field other than human services and has less than four years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has four years of full-time post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling.
Must have a minimum of one (1) year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24/7 response in emergent or urgent situations.
Must have a valid NC Driver's License.
Must have had at least 8 years of driving experience, as this is a requirement of company's liability insurance carrier.